Skip to main content
The Entity service maintains a normalized system model of your organization. It tracks the current, active state of assets and resources, regardless of the third-party platforms that store them.

​
Key responsibilities

  • State Normalization: Resolves different representations of the same object across external SaaS apps (e.g., matching a ClickUp task and a Jira issue).
  • Canonical Querying: Provides a single API to fetch the status of tasks, teams, incidents, and goals.
  • Dependency Graph: Tracks relationships between entities, such as which team owns an active project.

​
Syncing with external tools

When an external tool modifies a resource, the Integration service translates the update into a Thygon event. The Entity service consumes these events and updates the canonical representation. This ensures your workflows can query a single system for up-to-date business status.